Frequently Asked Questions
DO I NEED TO BE ABLE TO SWIM?
Yes, you must be able to swim Unaided. Although you are entering Open Water wearing a buoyancy aid, you will still need to be able to move through the water, and need to be confident in water. There is also a chance that you may go under water at times.
CAN I WEAR SHOES?
For the paddle boards and kayaks, We allow neoprene socks or soft soled water shoes. We do not allow any hard-soled shoe/trainers / Jet Ski boots. Barefoot is also OK. No shoes are needed for the waterskiing and wakeboarding.
DO I HAVE TO WEAR A WETSUIT? WHAT CAN I WEAR?
No, Wetsuits are not mandatory, although we do advise wearing early and late season. You can wear your own wetsuit or hire from us. If you are not wearing a wetsuit, please wear appropriate swimwear or sportswear. We do not allow denim or jumpers or loose fitting clothing.
DO I HAVE TO ACCOMPANY MY CHILDREN?
Children aged under 8 must be accompanied by an appropriate known adult (over 18) Our adult to accompanied child ratio is 1:2 Children aged 9 and over can participate without an adult accompanying them, as long as they are confident in water and in large groups. All children must have a parent/guardian on site whilst they are on the water.
WHY IS THE WATER BLUE?
We manage the water by adding DYOFIX to the water, this dye is designed to slow down weed and algae growth, it is harmless to fish and humans, and helps us to maintain our “Excellent” status within the quality guidelines set out in the Bathing Water Quality Directive 2006-7-EC.
CAN I CANCEL ON THE DAY IF IT IS RAINING?
Unfortunately not, we will still run the sessions if it is raining. Water sports are actually more fun when it’s raining.
WHAT IF I NEED TO CANCEL?
We understand that sometimes things happen to stop you attending your sessions, the more notice you give us, the more likely we are to be able to help you.
Our cancelation policy is as follows:
3 Days Prior to the session – Full Refund
On the day – NO Refunds.
IS THERE CAR PARKING?
There is parking on site, please ensure you only park in designated areas as we actively encourage people to use the green space for picnics and socialising.
IS THERE ANYWHERE TO GET FOOD AND DRINKS AFTER?
Our reception provides basic drinks and snacks. We do not prepare any food on site. We are happy for you to bring a picnic with you.
DO YOU HAVE CHANGING FACILITIES?
Change rooms and showers available.